HELP / FAQ

1. How can I pay for my order?

You can pay for your order by card. We use secure payments through Stripe.

2. What is a personal order?

Otherwise, an individual order, it concerns products in PREMIUM version with foam lining and with non-standard dimensions, made to measure or customized from standard available.

3. What is the shipping cost for the order?

The shipping cost is NOK 79 via Posten.

4. I have placed and paid for the order, but have not received a confirmation. What now?

After paying for the order through the gateway, the store automatically sends a notification that the payment is credited and the order is sent for execution. Some mailboxes very often transfer such messages to SPAM - please check if there are any messages from us there. If you have not found an e-mail with information from the Store even there, please contact us on messenger or send a message to kontakt@evendyr.com

5. How can I clean the Evendyr accessories?

You have two options: wash by hand (soap water) or machine wash at 40° along with your daily laundry. Before putting them in the washing machine, do not forget to wrap the accessories in a protective bag, so that the metal fittings do not break in the drum during the entire wash.

6. What is the difference between a premium city band and a standard one?

The STANDARD version of the tape is a classic straight tape tape. It has a carabiner hook at one end to secure the dog and a handle at the other.

The PREMIUM version's leash is a simple leash enriched with: a handle lined with soft foam, a metal hook on the side (e.g. to attach a cover to dog bags)

7. What is the difference between a city band and an adjustable band?

The City Band is primarily distinguished by its shorter length and lack of handle adjustment. The adjustable dog leash has 3 levels of adjustability, so it doesn't have a regular handle. You can adapt the dog leash to your needs.

8. I have a small dog, which leash should I choose?

The type of band depends on your walking style and current needs. The width of the band is more important, which automatically affects the size and weight of the fittings used in it. For small dogs, we offer tape with a width of 13 and 20 mm.

9. I have a large dog, which leash should I choose?

The type of band depends on your walking style and current needs. The width of the band is more important, which automatically affects the size and weight of the fittings used in it. For large dogs, we offer tape with a width of 16 and 25 mm.

10. Which dog collar can I choose?

The type of band depends on your walking style and current needs. The width of the band is more important, which automatically affects the size and weight of the fittings used in it. For large dogs, we offer tape with a width of 16 and 25 mm.

11. Which dog collar can I choose?

Halvstrup Collar for dogs is a product dedicated to dogs whose head circumference is smaller than the neck circumference and there is a risk of loosening from the traditional buckle attachment. We also recommend it for dogs with lush fur - a ring to attach a leash is much easier to find in a half clamp than a collar with a buckle.

The collar with buckle is the most popular attachment - it is recommended for dogs who have difficulty putting accessories over their heads. Buckle collars only have one metal ring, which means they don't make noise with every movement of the dog.

12. Which carabiner should I choose?

For small dogs up to 15 kg, we recommend carabiner hooks 66 mm - city and adjustable leash, and 70 mm - Biothane Training leash.

For medium-sized and larger dogs up to around 40 kg, we recommend 81 mm carabiner hooks - urban and adjustable leash and 76 mm - Biothane Training leash.